To, General manager, IFB company.
Sub: worst service and cheating with customer
Respected sir, first you are requested to please listen attached recording attached with this e mail, after you will get idea of my problem. I am explaining briefly whole event.
- On 5/10/2014 I registered complain for my IFB washing machine on 02653900432 no. They ask me that my machine is out of warranty, you will have to pay visiting charge and other expenditure. I was agree
- On 6th they came in the evening. My wife was not present at home on that time, so that person went away without examine machin.
- On 7th they came in the morning and examine machine , on that time machine full of water. He did something and water came out and they gave statement that there is problem with two electronic part (may be ic and pressure controller) which coasting around Rs. 5500/-. I replied I will let you know.
- Same time I checked my bill and I came to know that my machine is still in warranty.
- I call them for the same, the person came in the evening and directly bring our one coin and said your machine is not working because of this coin, and two electronic part has been damage because of this coin, so you have to pay expenditure.
- He knows same thing in the morning that problem is coin, then after he did not told me in the morning.
- Then I call Mr anurag (0934504722) and told him whole matter which I recorded and attached with this mail.
- Mr anurag accepted that fault is form out side that service engineer did not explain you about problem in the morning. So I will replace both electrical part in warranty .
- Surprising part of this matter is that my machine is working completely without any problem after removing that coin.
- I took chance next day morning and start machine and surprisingly machine started.
- Till date your service engineer not informed me that my machine is ok. Still they calling me for replace that part.
- How service engineer cheat to the customer.
- If this is your policy then there is no need to say anything to you.
- If not you should fired that service engineers.
- This is question about your reputation , you should take action against this
- Both service engineers name you will get in recording
Samir Raval (+919825160890)
By: samir raval from India